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FAQ

What is the difference between the Oui and Jean Dousset bespoke collections?

Brilliant question! Both our Oui and Jean Dousset collections feature handcrafted, made to order fine jewelry.

 

Oui diamonds have a unilateral quality of diamonds at I/VS2 GIA grade, which is considered an ideal grade by GIA. Oui diamond center stones are available up to 1 carat. Oui diamonds are pre-curated for optimal size, quality, and value—so we can deliver luxurious, designer engagement rings at a perfect price.

 

Oui engagement rings offers customizations like selecting your precious metal, Signature Stone®, and a personalized engraving, whereas Jean Dousset’s bespoke pieces are 100% custom. Bespoke engagement rings center stone diamonds start above 1.00+ carats and offer a limitless range of styles and customizations. Our Jean Dousset collection allows you to select your preferred carat weight, cut, diamond color and clarity.

How long does it take to make a ring?

All of our rings are handcrafted and made to order. Our Oui by Jean Dousset engagement rings take approximately 21-28 days from purchase to delivery, depending on the complexity, so that we can ensure your ring is absolutely perfect! If you have an urgent timeline in mind, contact us in advance so we can work to accommodate your request.

Can I provide my own center stone?

We do not provide ‘setting only’ pricing or services for diamonds we have not selected on your behalf.

What are the 4Cs?

Cut grade, Carat weight, Color grade and Clarity grade. Today, the 4Cs of diamond quality are the universal method for assessing the quality of any diamond. The creation of the Diamond 4Cs mean two very important things: diamond quality can be communicated in a universal language, and diamond customers know exactly the quality of the diamond they are purchasing. Visit our Diamonds page for more information about how we select and curate our diamonds for Oui by Jean Dousset Engagement Rings.

Are your diamonds ethically sourced?

We take the sourcing of our diamonds very seriously to ensure we do not sell conflict diamonds. Jean Dousset is committed to sourcing both stones and precious materials in an ethical and sustainable way. We have a zero-tolerance policy towards conflict diamonds, and work exclusively with vendors from countries that adhere to the US Department of State’s Kimberley Process.

Are your diamonds GIA certified?

All of our diamond center stones (for engagement rings) are GIA certified (I Color / VS2 Clarity). A GIA Certificate comes with the purchase of your engagement ring. Please refer to our Diamonds page for more detail around how we select our diamonds.

Why is my center stone slightly larger than what I selected in my purchase?

We have strict criteria for diamond selection. Each diamond is unique and hand cut. In order to meet our highest standards of diamond curation, you may receive a center stone diamond that carries a little extra carat weight. Center stones may fluctuate up to .05 carats more. Any fluctuations will always be ABOVE your selected carat weight, never under. For example, if you select .70 carats for your center stone, your stone will be anywhere between .70 to .75 carats. This applies to all Oui jewelry that contains a center stone diamond. More to love!

 

For all engagement rings, your GIA certificate will clearly identify the exact stone weight.

Do you offer appraisals?

The Oui by Jean Dousset collection does not come with an independent appraisal. An appraisal shouldn’t be required for insuring. Your receipt should suffice for your insurance company. Please contact us if you have any additional questions.

How do I know my ring size?

We can help you find your perfect fit with our complimentary Ring Sizer.

What type of packaging do you offer?

Your Oui by Jean Dousset engagement ring will arrive in our signature pink Oui gift box, which includes the GIA certificate, jewelry pouch, one bottle of Sparkle Sparkle® cleaner, a light up engagement ring box, and your one of a kind engagement ring.

What is the quality of the accent diamonds (and pavé) used within your engagement rings?

The Oui by Jean Dousset collection features exclusively I Color / VS Clarity accent diamonds and pavé to ensure the best quality and sparkle for your ring.

Can I have my engagement ring engraved?

Laser engraving is offered on our engagement ring and wedding band designs and is also complimentary at the time of purchase. 20 characters or less is preferred.

How do I resize my ring?

The first re-sizing and shipping both ways is complimentary on all of our engagement rings and wedding bands within the first 6 months of delivery. Please contact us so we may assist you with this. We will email you with a complimentary return label to send back your ring for resizing. Please save your original packaging and send it back to us in its original, secure packaging to ensure no damage is done during transit. We are not responsible for damage done during transit back to us, and it is very important you properly package the ring up the way you received it.

What is the Signature Stone®?

Our personal sentiments make the most beautiful rings even more special. Exclusive to Jean Dousset designs, the Signature Stone® is a secret “hidden stone” placed under the center stone, visible only to those you choose to share it with. You can select from a variety of diamonds and gemstones in different colors to see how they would look in your ring. Currently available gemstones: Blue Sapphire, White Diamond, Red Ruby, Green Sapphire, Pink Sapphire, Purple Sapphire. If you have a specific request not available on our website, please Contact Us as we may be able to provide further assistance.

What is the Seamless Solitaire® design?

A signature Oui by Jean Dousset design, the Seamless Solitaire®, is a modern take on a vintage look. The center diamond is surrounded by smaller stones with no visible prongs and the ring is set in a harmonious way to evoke the look of a single solitaire diamond. This revolution in craftsmanship makes any center stone appear as your desired Carat weight, no matter your budget.

Can I choose a larger center stone?

The Oui by Jean Dousset collection was created with value in mind and we exclusively offer GIA certified center stones at 0.30 / 0.50 / 0.70 and 1.00 carats. We invite you to explore our Bespoke Collection for larger carat weight options or you may contact our Customer Service team for guidance.

Can I have a ring created with a higher color or clarity grading?

The Oui by Jean Dousset collection exclusively features GIA certified center stones graded with I color combined with VS2 clarity for the perfect balance of beauty, quality and value. Visit our Diamonds page for more details on how we select our diamonds. We invite you to explore our Bespoke Collection for higher Color options or you may contact our Customer Service team for additional guidance.

Can I choose a different cut shape for my center stone?

If you are interested in a different center stone cut shape that you do not see available on our website, please contact our Customer Service team for further assistance. We will also be announcing new cut shapes periodically, so stay tuned by subscribing to our newsletter!

How long does it take to make a piece of jewelry?

All of our jewelry is handcrafted and custom made to order. Our jewelry takes approximately 21-28 days from purchase to delivery, depending on the complexity. If you have an urgent timeline in mind, contact us in advance so we can work to accommodate your request.

How do I resize my wedding band?

The first re-sizing and shipping both ways is complimentary on all of our engagement rings and wedding bands within the first 6 months of delivery. Please contact us so we may assist you with this. We will email you with a complimentary return label to send back your ring for resizing. Please save your original packaging and send it back to us in its original, secure packaging to ensure no damage is done during transit. We are not responsible for damage done during transit back to us, and it is very important you properly package the ring up the way you received it.

What is the quality of your accent diamonds?

We exclusively use colorless (I Color / VS Clarity) accent diamonds and diamond pavé in the Oui by Jean Dousset collection.

Do you offer engraving on jewelry?

Laser engraving is offered on our wedding band designs and is also complimentary at the time of purchase. 20 characters or less is preferred.

What is the best way to care for my ring?

Using the provided Sparkle Sparkle® cleaner on a daily basis is highly recommended. We also recommend using a small in-home ultrasonic cleaner.

Are there any activities that I should avoid while wearing my ring?

Our pieces are created for everyday wear, but we do recommend removing your ring/band during workouts, household chores or any other strenuous activity to avoid scratching or damaging your jewelry.

How often should I have my ring cleaned/polished?

For a light cleaning, we recommend using the Sparkle Sparkle® cleaner at least once a day and an in-home ultrasonic cleaner once a week. For a deeper cleaning, we suggest having your ring professionally cleaned at our workshop. Please contact our Customer Service team if you’re interested in a professional cleaning.

Is your Sparkle Sparkle® cleaner all natural?

Sparkle Sparkle® is made from 100% natural botanicals and very simple to use.

How can I get more Sparkle Sparkle® cleaner once I run out?

Additional cleaner can be purchased here: Sparkle Sparkle®

What shipping carriers do you use?

In most cases, our engagement rings and jewelry are sent secured and insured via FedEx Overnight or USPS Priority Express, within the US.

Is my package insured?

We provide secured and insured 2 day shipping on all of our packages. Your package is fully insured by us until it reaches its destination.

Do you ship internationally?

Currently, shipping outside of the US is not available on our website. Please contact our Customer Service team for additional guidance.

How much is shipping?

US domestic shipping is complimentary on all of our jewelry. Please contact our Customer Service team for additional guidance.

Do you require a signature upon receipt?

An adult 18 and over must be present at your preferred shipping address to sign for all packages.

Can I track my shipment?

Yes. To track your shipment, simply login to your Oui by Jean Dousset account. Your shipment details will be updated as your package gets closer to you and you will receive an email once your package is shipped. You will be able to monitor the status of your package until it is delivered to you.

Can I change my shipping address after I place the order?

Yes. Please let us know as soon as you are able to if you wish to change the delivery address on your order by sending us an email, contacting us on Live Chat, or giving us a call at 1-866-687-7136.

What should I do if my jewelry is damaged when it arrives?

While this should never be the case, as we carefully package and ship your jewelry, please take photos of the damage and describe the damage in as much detail as possible. Contact us as soon as possible so we can assist you.

What is your return policy?

We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewelry, please contact us immediately.

 

All engagement rings and jewelry are handcrafted, custom made to order. If you for some reason do not love your jewelry, items are refundable for store credit within 15 days of delivery to your specified shipping address. To receive store credit, contact us as soon as possible, so we may send you a complimentary return label. Items must be returned in their original condition, unworn, unaltered and free of damages by the customer. Items must also be returned in their original secure packaging and include all elements of the original packaging (the ring box, the cleaning spray, etc.), to ensure no damage is done during transit. We are not responsible for damage done during transit back to us, and it is very important you properly package the ring up the way you received it.

 

Once your ring has been resized, we cannot accept returns.

What is the warranty policy on my jewelry?

We guarantee our engagement rings and jewelry to be free of manufacturing defects. If you believe your jewelry has a defect, please contact us so that you may send it back to us for inspection where we may repair or replace your jewelry as deemed appropriate. Manufacturing defects do not include general wear and tear, scratching, discoloration due to any chemical contact, warped metal, or lost jewelry or center stones.

My center stone is loose, what should I do?

If you notice that your center stone is loose, we recommend that you stop wearing your ring and allow us to assist you with secured and insured shipping back to us, to have your ring inspected and have the prongs tightened. Please contact us for assistance.

I noticed a missing pavé on my ring, where should I take it to be repaired?

If you notice missing pavé on your ring, please contact our Customer Service team so we may assist you.

Do you replace lost engagement rings or bands?

We highly recommend insuring all of your precious jewelry. Many clients have used Jewelers Mutual – the foremost authority on insuring precious jewelry, and we always suggest comparing apples-to-apples when exploring insurance options. In the unfortunate event of loss or theft, you would then file an insurance claim with your provider to purchase a replacement.

What types of payments do you accept?

You may pay via any major Credit or Debit Card (Visa, Mastercard, American Express, JCB Diners Club, and Discover), Paypal, Apple Pay, Google Pay, or via Affirm, our monthly financing partner.

 

If you prefer to pay via ACH or Bank Wire Transfer, we can offer a 1.5% discount on purchases over $1,000. Please contact us for more details.

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, submitting your credit card information to the Oui by Jean Dousset site is absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Can I place my order by phone?

Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling 1-866-687-7136.

Do you offer payment plans or financing?

We want everyone to have the opportunity to just say Oui. So we have partnered with Affirm to ensure that our clients can find a monthly financing payment plan that works for them. Please see our Financing page to learn your options.

Do you charge sales tax?

We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.

When will I be charged for my order?

You will be charged for your order when you place it.

Will I get confirmation of my order?

A confirmation email is sent to you shortly after you place your order. If you have not received it within a few hours of placing your order, please contact us so we can help.

How can I write a review for my jewelry?

You may write a review for any Oui by Jean Dousset jewelry you have purchased at any time by logging into your account, or visiting the page of whichever product you purchased.

What is your review policy?

All product reviews are from verified customers, and all reviews that meet our review guidelines are published on our product pages.

We have a few simple rules to ensure that product reviews are useful, informative, and safe. We will not publish reviews that contain:

  • Offensive or explicit content
  • Personally identifiable information
  • References to competitors
  • URLs or links to other websites

If you would like to review your purchase you can do so at any time by logging in to your account.

Do you have a showroom?

We currently have one showroom, located at 8471 Melrose Avenue in Los Angeles, CA 90069, USA.

Visit our Contact Us page for more details on how to schedule an in person visit, or a virtual visit.

We know it may be more difficult to get a sense of a piece of jewelry you can’t touch. To help you make a decision, we encourage you to check out the “on hand” tool we offer for all of our rings to get a sense of size and scale on a real hand. You can also order a complimentary Ring Sizer to help you identify your perfect size. We encourage you to get in touch with us via email, chat, text or call for personal assistance and guidance.

Do I need an appointment to visit the showroom?

We encourage all of our guests to make an appointment so we are available to meet with you and also provide the highest level of customer service. We invite you to Schedule a Visit.

What are your Showroom hours of operation?

We are open by appointment Monday – Saturday from 10:00 am – 5:00 pm (Pacific Standard Time). We invite you to Schedule a Visit.

What if I need to cancel or reschedule my appointment?

You are able to reschedule or cancel an appointment directly from your initial visit confirmation email. You may also call us for personal assistance 1-866-687-7136.

Resizing Service (engagement rings)

Your engagement ring should fit snug but comfortably. It should slide on easily, but you should have to pull a little to get it off. If your ring is uncomfortably tight or it slips off with no resistance at all, your ring should be sized.

 

If you notice the stone moves from one side of your finger to another, we suggest adding half-moon sizing beads inside the band. It will decrease the ring by approximately a quarter of a size ( – 1/4) and they are also used to address issues like the swinging/spinning of a large diamond ring or larger knuckles.

 

Fingers can shrink or bloat for many reasons, many of them temporary, like cold weather, salt intake, pregnancy, or weight loss. We highly recommend limiting the frequency of sizing your ring, since every resizing negatively affects the strength of the metal.

 

Your first re-sizing and shipping both ways is complimentary within the first 6 months of delivery. Please Contact Us for assistance with resizing.

Engraving

Your Oui by Jean Dousset jewelry can be personalized by engraving a name, a date or a message on the precious metal of your choice (up to 20 characters).

 

Each jewelry creation is unique and often symbolizes an emotion, an occasion or a memory dear to the person who wears it. We offer this personalized engraving service to ensure that this magical moment remains with you forever.

 

The engraving of your choice is undertaken with respect to the technical and aesthetic specifications of the piece. We offer this service complimentary at the time of purchase.

How can I get my jewelry serviced?

Please contact Customer Service to schedule a virtual or showroom appointment or for assistance with shipping your jewelry for inspection, repair, and cleaning.

 

After thorough inspection, we will email you a quote to repair your jewelry. Once the estimate is approved, we will then instruct our workshop to proceed with your repair.

 

If you choose to decline the repair we will coordinate return shipping back to you and with no work done.

Cleaning and Polishing Services

Your engagement ring is a precious creation – it accompanies you through daily life and can become marked over time. Proper care in its use and handling will preserve its shine over time.

 

In order to revive its brilliance, we will perform a thorough inspection, cleaning and/or professional polishing to remove superficial scratches and preserve its shine and longevity.

 

We recommend that you have your ring checked and restored to its original splendor annually. An inspection and in-house ultrasonic cleaning is complimentary if you stop by our Los Angeles Showroom.

 

If you would like to ship us your engagement ring or other Oui by Jean Dousset jewelry for inspection and cleaning, please contact our Customer Service.

Repair Services

If your diamond suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by us.

 

Our experts will take care of your jewelry, carefully inspecting the stone, setting and aesthetic details. Once the type of service that needs to be carried out has been assessed, you will receive an estimate. Upon your acceptance, the service will be carried out as quickly as possible. Please contact our Customer Service team for more details.

How do I submit feedback about the website?

Please email us at oui@jeandousset.com with any feedback about the website. We strive to provide the best experience possible, so please don’t hesitate to reach out to us with any and all feedback!

How can I still up to date with the latest products, news and events from Oui by Jean Dousset?

Please subscribe to our emails to stay in the loop!

If you don’t know your size, no need to worry! We’ll help you find your flawless fit with our ring sizer that we will ship directly to you.

 

Order your own complimentary ring sizer.

Stay tuned for new designs, diamond cuts & more!

Not every statement is meant for all to see. Our personal sentiments make the most beautiful rings even more special.

 

Exclusive to Jean Dousset designs, the Signature Stone® is a secret “hidden stone” placed under the center stone, visible only to those you choose to share it with.

 

You can select from a variety of diamonds and gemstones in different colors to see how they would look in your ring.

 

Choose a precious metal that best suits you. At Oui we use Platinum and 18K Gold; which contains the highest quality, purest form of gold without compromising the durability. With a variety of colors and metal types, there’s a fit for everyone’s style and personality.

 

18K Rose Gold
If you have a passion for pink, rose gold is a perfect match for your ring that will blush on its own.

 

18K White Gold
For those looking for a vintage white, our white gold is rhodium plated* to give extra whiteness and scratch protection. Over time the tone of white gold will soften.

 

18K Yellow Gold
Yellow gold is an ideal fit for those looking for a warmer tone.

 

Platinum
For a heavier metal with a white appearance, platinum could be the metal for you. It is also hypoallergenic.

 

*Rhodium is a liquid plating applied as a final finishing to all of our 18K White Gold and Platinum jewelry. It adds extra brightness + whiteness as well as scratch protection and is also hypoallergenic.

Add a personal sentiment to remember forever with a complimentary engraving on your new Oui by Jean Dousset ring. Choose up to 20 characters that mean something special so you can cherish them forever.

Total carat weight represents the weight of the center stone plus the total diamond pavé and any side stones.

 

The top number represents the total carat weight (center stone + diamond pavé + side stones) and the number below indicates the carat weight of the diamond center stone alone.

 

Pavé weights are approximate and will range slightly based on your ring size and the unique cut and shape of your specific center stone.

 

Every diamond center stone we source for our Oui engagement rings is GIA graded in the I/VS2 category; this unilateral quality determined by Jean Dousset, represents the ideal balance of beauty, quality and value. A GIA certificate is included with every engagement ring. Learn more about our diamond selection process.

 

We have strict criteria for diamond selection. Each diamond is unique and hand cut. In order to meet our highest standards of diamond curation, you may receive a center stone diamond that carries a little extra carat weight. Center stones may fluctuate up to .05 carats more. Any fluctuations will always be ABOVE your selected carat weight, never under. For example, if you select .70 carats for your center stone, your stone will be anywhere between .70 to .75 carats. This applies to all Oui jewelry that contains a center stone diamond. More to love!

 

For all engagement rings, your GIA certificate will clearly identify the exact stone weight.

 

For rings larger than 1 carat, please visit jeandousset.com, to explore our Bespoke Engagement Ring Collection.

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