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What is the difference between the Oui and Jean Dousset bespoke collections?
Brilliant question! Both our Oui and Jean Dousset collections feature handcrafted, made-to-order fine jewelry.
Oui exclusively works with lab diamond center stones for engagement rings and lab diamond jewelry, whereas our bespoke Jean Dousset collection exclusively works with natural diamonds.
What is your smart & fair pricing model and how does it work?
Our goal is to bring you the highest quality jewelry, at the best possible price. We avoid traditional retail markups by skipping the middlemen and delivering our products directly to you. Each piece we create is made-to-order, so we skip extra costs and waste.
How long does it take to make a Oui ring?
All of our rings are handcrafted and made-to-order. Our Oui by Jean Dousset engagement rings take approximately 5 to 6 weeks from purchase to delivery, depending on the complexity, so we can ensure your ring is absolutely perfect! If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.
Can I provide my own center stone?
We do not provide ‘setting only’ pricing or services for diamonds we have not selected on your behalf.
What are the 4Cs?
Cut grade, Carat weight, Color grade and Clarity grade. Today, the 4Cs of diamond quality are the universal method for assessing the quality of any diamond. The creation of the Diamond 4Cs mean two very important things: diamond quality can be communicated in a universal language, and diamond customers know exactly the quality of the diamond they are purchasing.
Visit our Diamonds page for more information about how we select and curate our diamonds for Oui by Jean Dousset Engagement Rings. You can also read more about the 4Cs on our blog, The Rough Cut.
Are your diamonds ethically sourced?
Lab diamonds are grown in a lab, not mined. Our lab diamond center stones are responsibly grown, using the best technologies available. Learn more about our lab diamonds.
Any natural diamond melee used in Oui by Jean Dousset jewelry is always responsibly and ethically sourced. We have a zero-tolerance policy towards conflict diamonds, and work exclusively with vendors from countries that adhere to the US Department of State’s Kimberley Process.
Are your diamonds certified?
All of our lab diamond center stones 1 carat and above are GIA certified. The GIA certificate comes with the purchase of your engagement ring or jewelry.
Please refer to our Diamonds page for more detail around how we select our diamonds.
Do you offer appraisals?
How do I know my ring size?
We can help you find your perfect fit with our complimentary Ring Sizer.
What type of packaging do you offer?
Your Oui by Jean Dousset engagement ring will arrive in our signature pink Oui gift box, which includes the diamond certificate, jewelry pouch, Sparkle Sparkle® cleaner, a light up engagement ring box, and your one of a kind engagement ring.
What is the quality of the accent diamonds (and pavé) used within your engagement rings?
Oui by Jean Dousset exclusively uses colorless, VS+ clarity natural accent diamonds and pavé to ensure the best quality and sparkle.
Can I have my engagement ring engraved?
Laser engraving is offered on our engagement ring and wedding band designs and is also complimentary at the time of purchase. 20 characters or less is preferred.
How do I resize my ring?
The first re-sizing and shipping both ways is complimentary* on all of our engagement rings and wedding bands within the first 6 months of delivery. Please Contact Us so we may assist you with this. We will email you with a complimentary, insured shipping return label to send back your ring for resizing.
Please save your original packaging and send it back to us in its original, secure packaging to ensure no damage is done during transit. We are not responsible for damage done during transit back to us, and it is very important you properly package the ring up the way you received it.
*For purchases and deliveries within the US.
What is the Signature Stone®?
Personalized details and sentiments make the most beautiful rings even more special. Exclusive to Jean Dousset, the Signature Stone® is a secret “hidden stone” placed underneath the center stone, visible only to those you choose to share it with. You can select from a variety of gemstones in different colors.
Currently available: Blue Sapphire, White Diamond (natural, earth-grown), Red Ruby, Green Sapphire, Pink Sapphire, Purple Sapphire.
If you have a specific request not available on our website, please Contact Us as we may be able to provide further assistance.
I can't find the center stone I'm looking for in your virtual diamond feed. Are you able to help me find other lab diamond options?
We only offer stones according to our strict quality standards. However, if you can’t find something specific you’re looking for, we invite you to contact our Customer Service team for additional stone assistance.
Can I choose a different cut shape for my center stone?
What is your smart & fair pricing model and how does it work?
Our goal is to bring you the highest quality jewelry, at the best possible price.
We avoid traditional retail markups by skipping the middlemen and delivering our products directly to you. Each piece we make is made-to-order, so we skip extra costs and waste.
How long does it take to make a piece of jewelry?
All of our jewelry is handcrafted and custom made-to-order. Our jewelry takes approximately 5 to 6 weeks from purchase to delivery, depending on the complexity. If you have an urgent timeline in mind, Contact Us in advance so we can work to accommodate your request.
How do I resize my wedding band?
Please note we cannot resize eternity-set bands (meaning rings that have diamonds set all the way around the band).
The first re-sizing and shipping both ways is complimentary* on all of our engagement rings and wedding bands that are not eternity-set within the first 6 months of delivery.
Please Contact Us so we may assist you with this. We will email you with a complimentary return label to send back your ring for resizing. Please save your original packaging and send it back to us in its original, secure packaging to ensure no damage is done during transit. We are not responsible for damage done during transit back to us, and it is very important you properly package the ring up the way you received it.
*For purchases and deliveries within the US.
What is the quality of your accent diamonds?
We exclusively use colorless and VS+ clarity natural accent diamonds and natural diamond pavé in our Oui by Jean Dousset collection.
Do you offer engraving on jewelry?
Laser engraving is offered on our wedding band designs and is also complimentary at the time of purchase. 20 characters or less is preferred.
What is the best way to care for my ring?
Using the provided Sparkle Sparkle® cleaner on a daily basis is highly recommended. We also recommend using a small in-home ultrasonic cleaner.
Are there any activities that I should avoid while wearing my ring?
Our pieces are created for every day wear, but we do recommend removing your ring/band during workouts, household chores or any other strenuous activity to avoid scratching or damaging your jewelry.
You can also read our blog post here for more in depth diamond jewelry care and tips.
How often should I have my ring cleaned/polished?
For a light cleaning, we recommend using the Sparkle Sparkle® cleaner once a day and an in-home ultrasonic cleaner once a week. For a deeper cleaning, we suggest having your ring professionally cleaned at our workshop. Please contact our Customer Service team if you’re interested in a professional cleaning.
Is your Sparkle Sparkle® cleaner all natural?
Sparkle Sparkle® is made from 100% natural botanicals and very simple to use.
How can I get more Sparkle Sparkle® cleaner once I run out?
Additional cleaner can be purchased here: Sparkle Sparkle®
Resizing Service (engagement rings)
Your engagement ring should fit snug but comfortably. It should slide on easily, but you should have to pull or twist a little to get it off. If your ring is uncomfortably tight or it slides off with no resistance at all, your ring should be sized.
If you notice the stone moves from one side of your finger to another, we suggest adding half-moon sizing beads inside the band. It will decrease the ring by approximately a quarter of a size ( – 1/4) and they are also used to address issues like the spinning/flipping side-to-side (common with a large diamond) or having a larger knuckle.
Fingers can shrink or bloat for many reasons, many of them temporary, like cold weather, salt intake, pregnancy, or weight loss. We highly recommend limiting the frequency of sizing your ring, since every resizing negatively affects the strength of the metal.
Your first re-sizing and shipping both ways is complimentary* within the first 6 months of delivery. Please Contact Us for assistance with resizing.
*For purchases and deliveries within the US.
Your Oui by Jean Dousset jewelry can be personalized by engraving a name, a date or a message on the precious metal of your choice (up to 20 characters).
Each jewelry creation is unique and often symbolizes an emotion, an occasion or a memory dear to the person who wears it. We offer this personalized engraving service to ensure that this moment remains with you forever.
The engraving of your choice is undertaken with respect to the technical and aesthetic specifications of the piece. We offer this service complimentary at the time of purchase.
How can I get my jewelry serviced?
Please contact Customer Service to schedule a virtual or showroom appointment or for assistance with shipping your jewelry for inspection, repair, and cleaning.
After a thorough inspection, we will email you a quote to repair your jewelry. Once the estimate is approved, we will then instruct our workshop to proceed with your repair.
If you choose to decline the repair we will coordinate return shipping back to you and with no work done.
Cleaning and Polishing Services
Your engagement ring is a precious creation – it accompanies you through daily life and can become marked over time. Proper care in its use and handling will preserve its shine over time.
In order to revive its brilliance, we will perform a thorough inspection, cleaning and/or professional polishing to remove superficial scratches and preserve its shine and longevity.
We recommend that you have your ring checked and restored to its original splendor annually. An inspection and in-house ultrasonic cleaning is complimentary if you stop by our Los Angeles Showroom.
If you would like to ship us your engagement ring or other Oui by Jean Dousset jewelry for inspection and cleaning, please contact our Customer Service
What should I do if my jewelry suffers damage?
If your diamond suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by us.
Our experts will take care of your jewelry, carefully inspecting the stone, setting and aesthetic details. Once the type of service that needs to be carried out has been assessed, you will receive an estimate. Upon your acceptance, the service will be carried out as quickly as possible.
What shipping carriers do you use?
In most cases, our engagement rings and jewelry are sent secured and insured via FedEx Overnight or USPS Priority Express, within the US.
Is my package insured?
We provide secured and insured shipping on all of our packages. Your package is fully insured by us until it reaches its destination.
Do you ship internationally?
Currently, shipping outside of the US is not available on our website, but we are happy to assist you with a custom order.
Please contact Customer Service for additional guidance.
How much is shipping?
US domestic shipping is complimentary on all of our jewelry.
Please contact Customer Service for additional guidance.
Do you require a signature upon receipt?
An adult 21 or over must be present at your preferred shipping address to sign for all packages.
Can I track my shipment?
Yes. To track your shipment, simply login to your Oui by Jean Dousset account. Your shipment details will be updated as your package gets closer to you and you will receive an email once your package is shipped. You will be able to monitor the status of your package until it is delivered to you.
Can I change my shipping address after I place the order?
Yes. Please let us know as soon as you are able to if you wish to change the delivery address on your order by sending us an email, contacting us on Live Chat, or giving us a call at 1-866-687-7136. Please note, changing your shipping address may incur additional costs based on taxes to your specified shipping address.
What should I do if my jewelry is damaged when it arrives?
While this should never be the case, as we carefully package and ship your jewelry, please take photos of the damage and describe the damage in as much detail as possible. Contact Us as soon as possible so we can assist you.
What is your return policy?
We offer a 14-day complimentary return policy for all Oui by Jean Dousset jewelry and engagement rings purchased on oui.jeandousset.com.*
Returns must be requested via our website or email and shipped back within 14 days of receipt of your order. Contact Customer Service to begin the process.
Your return must be postmarked within 14 days of receipt of your order. Once you request a return, a member of our Customer Service team will email you an insured return shipping label and packaging instructions.
Returned items must be received in their original packaging, unused, unworn and undamaged. You must ensure the original packaging, gift box, diamond certificate (if applicable), and any other items received in your original package are included in the return shipment. Jewelry and engagement rings must be returned as they were delivered to you. Diamonds cannot be separated from their setting in engagement rings or jewelry.
Do not use the Oui by Jean Dousset jewelry box as a shipping box. Please re-use the cardboard shipping box provided, or place in an appropriate shipping carton to prevent damage in transit, and affix our prepaid, insured return label. Please keep a record of your tracking number so you may monitor the status of your return shipment. We are not responsible for damages incurred in transit. If returns are improperly packaged and damaged in transit, we will not be able to fulfill your return.
Once we receive your item(s) and confirm they are in their original condition, a refund will be issued to your original form of payment. If you wish to exchange the item, a member of our Customer Service team can assist you.
Due to import & export laws and fees, we can only accept returns that were originally shipped within the US and will be shipped back to us from within the US.
*Please review the details within each product description to see if the item is eligible for returns. Some exclusions apply:
Custom orders or orders not placed online are not eligible to be returned or exchanged.
Jewelry that has been engraved or resized cannot be returned.
Once your ring has been resized, we cannot accept returns.
What is the warranty policy on my jewelry?
We guarantee our engagement rings and jewelry to be free of manufacturing defects. If you believe your jewelry has a defect, please Contact Us so that you may send it back to us for inspection where we may repair or replace your jewelry as deemed appropriate. Manufacturing defects do not include general wear and tear, scratching, discoloration due to any chemical contact, warped metal, or lost jewelry or center stones.
My center stone is loose, what should I do?
If you notice that your center stone is loose, we recommend that you stop wearing your ring and allow us to assist you with secured and insured shipping back to us, to have your ring inspected and have the prongs tightened. Please Contact Us for assistance.
I noticed a missing pavé on my ring, where should I take it to be repaired?
If you notice missing pavé on your ring, please contact our Customer Service team so we may assist you.
Do you replace lost engagement rings or bands?
We highly recommend insuring all of your precious jewelry. Many clients have used Jewelers Mutual – the foremost authority on insuring precious jewelry, and we always suggest comparing apples-to-apples when exploring insurance options. In the unfortunate event of loss or theft, you would then file an insurance claim with your provider to purchase a replacement.
What types of payments do you accept?
You may pay via any major Credit or Debit Card (Visa, Mastercard, American Express, JCB Diners Club, and Discover), Paypal, Apple Pay, Google Pay, or via Affirm, our monthly financing partner.
If you prefer to pay via ACH or Bank Wire Transfer, we can offer a 1.5% discount on purchases over $1,000. Please Contact Us for more details.
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Yes, submitting your credit card information to the Oui by Jean Dousset site is absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.
Can I place my order by phone?
Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling 1-866-687-7136.
Do you offer payment plans or financing?
Do you charge sales tax?
We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.
When will I be charged for my order?
You will be charged for your order when you place it.
Will I get confirmation of my order?
A confirmation email is sent to you shortly after you place your order. If you have not received it within a few hours of placing your order, please Contact Us so we can help.
How can I write a review for my jewelry?
You may write a review for any Oui by Jean Dousset jewelry you have purchased at any time by logging into your account, or visiting the page of whichever product you purchased.
What is your review policy?
All product reviews are from verified customers, and all reviews that meet our review guidelines are published on our product pages.
We have a few simple rules to ensure that product reviews are useful, informative, and safe. We will not publish reviews that contain: Offensive or explicit content, personally identifiable information, references to competitors, and/or URLs or links to other websites.
If you would like to review your purchase you can do so at any time by logging in to your account.
Do you have a showroom?
We currently have one showroom, located at 8471 Melrose Avenue in Los Angeles, CA 90069, USA.
Visit our Contact Us page for more details on how to schedule an in person visit, or a virtual visit.
We know it may be more difficult to get a sense of a piece of jewelry you can’t touch. To help you make a decision, we encourage you to check out the “on hand” tool we offer for all of our rings to get a sense of size and scale on a real hand. You can also order a complimentary Ring Sizer to help you identify your perfect size. We encourage you to get in touch with us via email, chat, text or call for personal assistance and guidance.
Do I need an appointment to visit the showroom?
We encourage all of our guests to make an appointment so we are available to meet with you and also provide the highest level of customer service. We invite you to Schedule a Visit.
What are your Showroom hours of operation?
We are open by appointment Monday – Saturday from 10:00 am – 5:00 pm (Pacific Standard Time). We invite you to Schedule a Visit.
What if I need to cancel or reschedule my appointment?
You are able to reschedule or cancel an appointment directly from your initial visit confirmation email. You may also call us for personal assistance 1-866-687-7136.
Do lab diamonds test as real diamonds?
Yes, lab-created diamonds will test positive on a diamond tester. Although grown by scientists in a lab instead of in the earth’s crust, lab diamonds are absolutely real diamonds. They have the same chemical and optical properties as natural diamonds.
Expert gemologists cannot tell the difference between the two with the naked eye. A lab diamond can only be distinguished from mined diamonds using specialized equipment that can detect the minor differences in trace elements and crystal growth.
Are lab grown diamonds the same as moissanite?
No, moissanite is a different mineral and stone than lab created diamonds, with a completely different look and hardness rating.
We do not work with moissanite for any of our jewelry or engagement rings.
How are lab diamonds grown in the lab? What are the CVD vs. HPHT grow methods?
There are two common methods for lab diamond creation and growing, High Pressure High Temperature (HPHT) and CVD (Chemical Vapor Deposition). CVD is a newer technology and the preferred process to produce a quality, genuine diamond. Oui only uses lab diamonds that are grown using the CVD process.
It is generally considered to take about a month to grow a 1ct CVD diamond, although growth periods vary individually for each diamond.
Growing these diamonds requires a unique and innovative process that starts with a thin ‘seed’ diamond placed inside a chamber and subjected to high temperatures. Then, a carbon-rich gas mixture is introduced to the chamber. The gases are ionized to break down their molecular bonds, allowing the pure carbon to attach itself to the diamond seed. As the carbon builds up, it forms atomic bonds with the seed diamond, resulting in the growth of a new, larger diamond — identical to diamonds found in nature.
This is how all of our lab diamond center stones are grown and are exclusively used for Oui engagement rings.
Do lab grown diamonds have value?
Just like earth-mined diamonds, their market value will vary over time. Since lab diamonds are a more recent introduction to the market, there is more uncertainty on future pricing when compared to natural diamonds.
We value your ability to choose what matters most to you. When it comes to your diamond engagement ring, we encourage you to select the diamond that makes the most sense for your budget and preferences. We will always provide exceptional quality engagement rings and stones, regardless of whether that stone is grown in a lab.
Can you insure lab diamond engagement rings?
Yes, just like a mined diamond, lab diamond rings can be insured. We recommend Jeweler’s Mutual for jewelry & engagement rings.
What is a Type IIa diamond?
All Oui lab grown diamonds are Type IIa, offered in D-H color grading.
A Type IIa diamond is considered to be the most chemically pure type of diamond, with exceptional optical transparency and making up less than 2% of naturally occurring diamonds.
Is all Oui jewelry made with lab grown diamonds?
Oui engagement rings are exclusively made with lab diamond center stones that you select from our digital diamond feed.
All diamond pavé and diamonds that are not center stones are conflict-free, natural diamonds. If you would like only lab grown diamond pavé on your ring, please contact our customer service team so we can assist your request.
Does Oui by Jean Dousset work with earth-made or natural diamonds?
The diamond pavé in our jewelry is made with earth-created diamonds.
We do not sell loose diamonds. If you are interested in engagement rings or jewelry using natural diamonds, please visit our bespoke collections which are exclusively created with all natural diamonds at JeanDousset.com
How does your virtual diamond feed work?
Select your preferred engagement ring design and your personalizations. Then select your center stone from our curated diamond feed to view the final price of your engagement ring.
In case you can’t find what you’re looking for, we encourage you to Contact Us and we’d be happy to assist you with your engagement ring.
How do I submit feedback about the website?
Please email us at email@example.com with any feedback about the website. We strive to provide the best experience possible, so please don’t hesitate to reach out to us with any and all feedback!
How can I still up to date with the latest products, news and events from Oui by Jean Dousset?
Please subscribe to our emails to stay in the loop!
Stay tuned for new designs, diamond cuts & more!
Not every statement is meant for all to see. Our personal sentiments make the most beautiful rings even more special.
Exclusive to Jean Dousset designs, the Signature Stone® is a secret “hidden stone” placed under the center stone, visible only to those you choose to share it with.
You can select from a variety of diamonds and gemstones in different colors to see how they would look in your ring.
Add a personal sentiment to remember forever with a complimentary engraving on your new Oui by Jean Dousset ring. Choose up to 20 characters that mean something special so you can cherish them forever.
Carat weight represents the weight of your diamond center stone. Visit our blog post to learn more about the 4Cs of diamonds.
We have strict criteria for diamond selection. Every lab grown diamond center stone we source for our Oui engagement rings is hand-selected and GIA graded.
Our mission at Oui is to merge outstanding craftsmanship with ideas that put you first—so our pricing reflects an inclusive cost for both a lab grown diamond and its ring setting to simplify your experience.
GIA’s color-grading scale for diamonds is the industry standard. The scale begins with the letter D, representing colorless, and continues with increasing presence of color to the letter Z. Visit our blog post to learn more about the 4Cs of diamonds.
Our lab grown diamond center stones are exclusively colorless to nearly colorless (D-H color on GIA's color-grading scale).
Every diamond is unique and we hand-select only the most desirable stones. Clarity refers to the absence of inclusions and blemishes in a diamond. Visit our blog post to learn more about the 4Cs of diamonds.
In our diamond feed, we exclusively offer GIA graded VS+ lab grown diamonds.
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